Hyatt Elevates Guest Experience with SocialWalls

Hyatt and Social Walls: Turning Employee Stories into Shared Moments

Hyatt deployed Social Walls across their property, displaying real-time, employee-generated content on digital screens. From behind-the-scenes moments to shoutouts and setup highlights, teams gained visibility into what was happening beyond their own departments. It worked as a great ice-breaker where employees were kept informed about new initiatives, loyalty programs and discounts 24*7 to keep the customer experience upto the mark.

The results were almost immediate :

Teams asked each other, “Who created that?”

New hires discovered team dynamics through content.”

Departments started exchanging feedback, praise, and ideas

Total Images - 147, Total Videos - 125, Total UGC - 272, Average Recommendation Score - 73%

These results reflected more than numbers; they captured a moment that turned into a revolution. Social Walls became a conversation starter and a recognition engine. Employees not only viewed updates, but interacted with each other, sharing updates and creating a more connected workplace culture.

What the Hyatt Team said :

"It’s a great way to display what’s happening across our brand and properties. Whether it’s an event, a special activation, or everyday highlights, seeing content from 1,300+ hotels all in one place was a powerful learning tool."

— Internal Communications Team, Hyatt Hotels

We use social walls on a regular basis and appreciate all the features! Our account manager Thakur is always there to support. Thank you Tagbox for the best service.

Elisabeth Bugnard Hyatt

What More Can You Achieve With Social Walls?

Social walls transcend mere content display; they actively foster community, enhance internal communication, and cultivate a unified company culture.

• Amplify Employee Voices: By showcasing real-time, team-generated content, social walls provide employees with a platform to share their experiences, ideas, and achievements, making them feel valued and heard.
• Encourage Cross-Departmental Collaboration: Displaying diverse content from various teams encourages interaction and collaboration across departments, breaking down silos and fostering a more cohesive work environment.
• Enhance Employee Engagement: The dynamic nature of social walls keeps employees engaged by providing a continuous stream of content that reflects the company’s activities, celebrations, and milestones.
• Provide Real-Time Feedback: Social walls serve as an immediate feedback loop, allowing employees to share their thoughts and reactions in real-time, which can inform management decisions and improve organizational responsiveness.

In essence, social walls transform passive content consumption into active participation, turning employees into contributors and strengthening the fabric of your organization.