Hyatt Elevates Guest Experience with Social Walls

About The World of Hyatt

Hyatt Hotels doesn’t require any introduction. They are a global leader in the hotels industry with 67 years of innovation and excellence under their belt. But, even global leaders need to stay connected internally and that’s where Social Walls stepped in.

For the past year, one of Hyatt properties in Switzerland used Social Walls to enhance employee communication.

The Challenge

Strengthening Internal Communications at Hyatt Hotels

In global enterprises, one of the most common disconnects isn’t with customers; it’s between teams.

Front-desk staff don’t always know what marketing is up to. Operations might miss the big win from F&B. Amidst deadlines and the fast-paced environment of hospitality, important updates like loyalty programs, special offers, and promotions can easily slip through the cracks. When communication isn’t streamlined, teams lack the information they need to deliver exceptional service. Statistically speaking, almost 74% of employees feel as though they’re missing out on company information and they wanted to bridge this gap.

Afterall, the hallmark of a great company is that they know that employee-productivity increases by 20-25% in organisations where employees are connected. Thus, they were looking something to improve employee communication.

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The Solution

Hyatt and Social Walls: Turning Employee Stories into Shared Moments

Hyatt deployed Social Walls across their property, displaying real-time, employee-generated content on digital screens. From behind-the-scenes moments to shoutouts and setup highlights, teams gained visibility into what was happening beyond their own departments. It worked as a great ice-breaker where employees were kept informed about new initiatives, loyalty programs and discounts 24*7 to keep the customer experience upto the mark.

The results were almost immediate :

Teams asked each other, “Who created that?”

New hires discovered team dynamics through content.

Departments started exchanging feedback, praise, and ideas

The Results

Total Images - 147, Total Videos - 125, Total UGC - 272, Average Recommendation Score - 73%

These results reflected more than numbers; they captured a moment that turned into a revolution. Social Walls became a conversation starter and a recognition engine. Employees not only viewed updates, but interacted with each other, sharing updates and creating a more connected workplace culture.

What the Hyatt Team said :

“It’s a great way to display what’s happening across our brand and properties. Whether it’s an event, a special activation, or everyday highlights, seeing content from 1,300+ hotels all in one place was a powerful learning tool.”

— Internal Communications Team, Hyatt Hotels

We use social walls on a regular basis and appreciate all the features! Our account manager Thakur is always there to support. Thank you Tagbox for the best service

Elisabeth Bugnard Hyatt

What More Can You Achieve With Social Walls?

Social walls transcend mere content display; they actively foster community, enhance internal communication, and cultivate a unified company culture.

Amplify Employee Voices: By showcasing real-time, team-generated content, social walls provide employees with a platform to share their experiences, ideas, and achievements, making them feel valued and heard.
Encourage Cross-Departmental Collaboration: Displaying diverse content from various teams encourages interaction and collaboration across departments, breaking down silos and fostering a more cohesive work environment.
Enhance Employee Engagement: The dynamic nature of social walls keeps employees engaged by providing a continuous stream of content that reflects the company’s activities, celebrations, and milestones.
Provide Real-Time Feedback: Social walls serve as an immediate feedback loop, allowing employees to share their thoughts and reactions in real-time, which can inform management decisions and improve organizational responsiveness.

In essence, social walls transform passive content consumption into active participation, turning employees into contributors and strengthening the fabric of your organization.

Hyatt Elevates Guest Experience with SocialWalls

About The World of Hyatt